This is what it looks like to operate at Uptempo. Our TEMPO defines how we work, how we move, and what we expect from each other — in the moments that matter most.
T — Together We Win
High Tempo Behaviors
- Building real human connections (in person or across screens) by being present, clear, and respectful
- Sharing information openly, including impacted teammates, and learning fast from blooper moments
- Surfacing issues early, embracing crucial conversations, while focusing on collective progress instead of blame
Off Tempo Behaviors
- Working in silos, withholding information, or treating teammates like tasks instead of people
- Deciding alone, creating confusion or rework
- Hiding mistakes, undermining alignment, not speaking truth to power
One Team Means Everyone. Together We Win only works if everyone belongs. High performance has no single background; we build winning teams by bringing together talented people from different paths, perspectives, and places. What matters here is what you bring to the table, not where you came from.
Jaimie, People and Culture
E — Elevate the Customer
High Tempo Behaviors
- Understanding the customer’s real needs by asking thoughtful questions and staying curious
- Turning insights and feedback into clear, fast value that helps the customer win
- Focusing on impact over activity so every action moves the customer and team forward
Off Tempo Behaviors
- Over promising and under delivering, just to chase short-term wins
- Building without customer or teammate input
- Ignoring feedback or treating it as noise instead of guidance
By digging deep into our clients’ businesses, we can become true partners, working together towards achieving their marketing and business goals.
Jaimie, Client Success
M — Make it Happen
High Tempo Behaviors
- Owning outcomes with clear accountability and delivering results that matter
- Acting with urgency and intention while protecting quality
- Driving priorities forward by removing blockers and keeping meetings focused on outcomes
Off Tempo Behaviors
- Being busy without delivering meaningful results
- Passing ownership, delaying decisions, or saying “not my job”
- Making excuses or blaming tools, timelines, or other teams instead of solving the problem
We take ownership by catching the ball, say I’ve got it, and run it down the field. We pass the ball to our teammates to get to the finish line. The ball doesn’t get dropped; it is always moving. Together, we make it happen to win the game.
Betty, Engineering
P — Push What’s Possible
High Tempo Behaviors
- Embracing radical candor and naming risks early
- Experimenting boldly by testing new ideas and taking smart risks
- Staying curious, learning continuously, offering thoughtful alternatives, and challenging assumptions with intent
Off Tempo Behaviors
- Playing it safe to avoid mistakes or discomfort
- Shooting down ideas before they have a chance to evolve
- Clinging to “this is how we’ve always done it” instead of adapting
We challenge the status quo, innovate boldly, and seize the opportunity to shape how we work, what we build, and the value we deliver.
Niamh, Business Consulting
O — Own the Tempo
High Tempo Behaviors
- Adapting your pace and approach as priorities shift so progress stays smooth and steady
- Staying resilient and moving forward when things break, using learning moments to reset quickly
- Continuing to sharpen your skills so you can match the speed of change and help the team stay ahead
Off Tempo Behaviors
- Holding onto outdated habits or rigid processes that no longer fit
- Letting setbacks slow momentum or create paralysis
- Avoiding feedback or resisting the adjustments needed to keep the tempo right
What worked yesterday may not work as well today, or at all tomorrow. What works well today or tomorrow may not have even existed yesterday. Find the right tempo and run with it.
Bryan, Engineering
